"Was referred by my PCP for audiology testing and, subsequently, hearing aid evaluation. Both were performed by Alison Ulatowski, AuD. The exams and consults were lengthy and left me without questions. I was provided with a loaner set of aids for eight weeks before I was urged to make a purchase decision, and I underwent two additional adjustments after the initial fitting of my purchase. (The normal evaluation period is 6 weeks, but I had some feedback issues between adjustments and was given an additional 2 weeks to compensate).
I can't express how important the evaluation period was. After 6 weeks I knew what I could expect before committing a lot of money, which I agreed to without any second thoughts.
The purchase provides three full years of support, including adjustments, batteries, wax filters and other consumables as well as warrantee service with temporary replacements, if needed. In all, the price was competitive with on-line prices when one considers how much professional time has been and will be expended over the three years. I initially thought I could go cheap and use the audiology test to buy aids on the web, but I quickly became convinced that good instruments absolutely need in-person fitting and adjustment, and several visits to optimize the devices.
I should also mention that BHSC is a non-profit, and its staff receives no compensation for hearing aid sales. There was no sales pressure at all, and no payment, except for the insurance payment for the audiology testing, was requested until I received my hearing aids. At that point, I had 75 days to return my purchase if I was unsatisfied, which I wasn't.
I have no related experience to compare with, but I couldn't be more pleased with the treatment I received at BHSC."
- Steven R.
"My quality of life has been improved by hearing aids with the help and instruction and understanding of your staff."
- Catherine D.
"Very nice, knowledgeable and professional."
- Janet H.
"Your staff is very conscientious and enjoys doing the right thing!"
- Emilio G.
"Hearing aids are excellent. Audiologist and staff are very helpful!"
"The girl was so nice, but professional and knows her stuff. It was a very good visit!"
- Joann L.
"Everyone was extremely courteous and exceptionally knowledgeable. There was no long waiting time. Very prompt!"
- Dorothy E.
"Your staff is extremely patient and understanding of my hearing needs. Very competent and professional!"
- Norman M.
"Service could not be better!"
- Sister Mary
I didn't notice how much I had been missing before having hearing aids. This is the first time I've been able to hear all the conversations at a table and communicate with everyone the whole time and not struggle to hear. The first few days I had to get used to hearing my chewing/clothes/wind noise, but once my brain got used to it, I was able to ignore it and now I don't notice those things anymore. When you think about the cost of hearing aids versus the improved quality of life for the next 7-8 years it really doesn’t seem to be that much overall.
- Walter B, age 70